FAQ's

General Information

What is Pirani Gadgets?
Pirani Gadgets is a trusted online store in Pakistan offering high-quality and affordable gadgets, home essentials, and lifestyle products. We aim to provide value, convenience, and reliable service to customers across the country.

What products do you sell?
We offer a wide range of products including smart gadgets, kitchen accessories, home décor items, personal care products, organizers, and everyday useful items.

Is Pirani Gadgets a reliable store?
Yes, Pirani Gadgets is a reliable and customer-focused brand in Pakistan. We ensure product quality, secure transactions, and responsive customer support.

Orders & Payments

How can I place an order?
You can easily place an order by visiting our website, selecting your desired product, and completing the checkout process.

What payment methods do you accept?
We accept multiple payment methods including Cash on Delivery (COD), bank transfer, JazzCash, EasyPaisa, and debit/credit cards.

Do you offer Cash on Delivery (COD)?
Yes, we provide Cash on Delivery service all over Pakistan. Availability may vary in some remote areas.

Do you offer installment options?
Currently, we only accept full payment. Installment options may be introduced in the future.

Shipping & Delivery

What are the delivery charges?
Delivery charges depend on your location and order size. Free delivery may be available on selected orders or promotions.

How long does delivery take?
Delivery usually takes 3–5 business days in major cities and 4–6 business days in other areas of Pakistan.

Do you deliver internationally?
Currently, we only deliver within Pakistan.

Returns & Refunds

What is your return policy?
We accept returns within 7 days if the product is unused, in original packaging, and has a valid issue such as damage or manufacturing defect.

How can I request a refund or return?
You can contact our support team with your order details. Our team will guide you through the return or refund process.

How long does a refund take?
Approved refunds are processed within 4–5 business days.

Account & Security

How do I create an account?
You can create an account by clicking on the Sign Up option on our website and entering your details.

What if I forget my password?
Click on “Forgot Password” on the login page and follow the instructions to reset it.

Is my personal information safe?
Yes, we use secure systems and encryption to protect your personal and payment information.

Customer Support

How can I contact Pirani Gadgets?
You can contact us through:

Email: piranigadgets.pk@gmail.com
WhatsApp: +92 3392424733
Instagram: @piranigadgets

What are your working hours?
Our customer support is available from 11 AM to 7 PM, Monday to Saturday.

Do you have a physical store?
No, Pirani Gadgets is currently an online-only store.

Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via SMS or email.